What should I do if my machine does not turn on?
First, make sure there is electricity going to the PowerHaus™. Often times, circuit breakers trip internally on an electric panel or GFI circuit and are not readily visible upon initial inspection. Also, most PowerHaus™ Machines have a built in internal circuit breaker that can easily be reset directly on the machine. Call HausVac technical support for precise location of the reset button.
What should I do if my machine does not turn off?
Machine run-on may be the result of a faulty wall inlet or a defective circuit board. Tracing a short can be time consuming and sometimes problematic; So it’s recommended that a HausVac technician comes to assist. The machine should of course remain unplugged from the electrical outlet but can be plugged-in for use, until the repair can be scheduled.
My machine runs but the suction is low. How do I fix this?
Low suction may be the result of a blockage in the line, a dirty filter, an obstructed vent, or a mechanical issue with the PowerHaus™. Blockages in the tubing line typically only affect one or two of the household inlets. If all of the inlets are affected and your filter appears clean, we recommend calling HausVac for service.
Why doesn’t HausVac sell replacement parts over the Internet?
A central vacuum system is customized and unique to your home. It is therefore essential that accessories match the system that you have — NOT what some vendor wishes to push out of the door. Accessories sold from a store or online may not be compatible with your installed system. Avoid the hassle of unnecessary returns and have HausVac deliver quality accessories for all central vac systems right to your door. If HausVac did the original install, we can match the proper accessories based on our computerized records. Otherwise, a HausVac technician will make a complimentary on-site assessment of your system FREE OF CHARGE, and match the proper accessories to your system. At the same time, we can suggest upgrades and modifications to your central vac system in order to maximize cleaning performance.
How can I get replacement attachments?
Attachments are best replaced on site by your HausVac technician. Many attachments ordered online are incompatible with your system and may actually damage or compromise the effectiveness of your central vac.